MULTI AWARD-WINNING
PREMIUM HAIR SALON

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APPROVED
HAIR EXTENSION SALON
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MULTI AWARD-WINNING
BUSINESS
EXCLUSIVELY SELECTED
ELITE SALON
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CUSTOMER SATISFACTION
GUARANTEE
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APPROVED SALON
EXPERTS IN HAIRCARE

LIABILITY WAIVER

By joining the Finest Hair family, you agree to be bound by these Terms and Conditions. These Terms and Conditions are effective as at the date specified above and may be revised by Finest Hair from time to time. The current Terms and Conditions are those available on this page at www.finesthair.com.au/terms. Quotes are provided as a guide and cannot be guaranteed without an in-salon consultation, where a written quote will be given and guaranteed. By agreeing to your consultation, you are agreeing to have the services required to achieve your desired look. No refunds will be provided if the new look/style you have chosen does not, in your opinion ‘suit you’.

REFUNDS & RETURNS POLICY

If for any reason you are not completely satisfied within 7 days of your service you will receive a complimentary return visit with a solution to your concerns. Alternatively within the 7 days you may return to the salon, and have a chat to us regarding your colour or service received. Please email us at info@finesthair.com.au within that time if you are not satisfied so that we can resolve any problems. This refund policy does not apply to products or services which have been damaged or used, or if any attempt has been made to alter the product/result if it has been broken. All products or services provided must be returned in their original condition.

FINEST HAIR GUARANTEE

Our core values are to provide the best quality hair services to our clients each and every day, using the highest quality hair care products to guarantee your hair is always looking superb and admirable. Our clients are our number one priority and we always make sure you leave feeling satisfied with your salon experience. We take great pride in welcoming you, and making sure your experience is pleasant and relaxing. We are committed to providing you with the highest quality when it comes to our hair care products and professional salon services. We know that our services make the difference and we have 100% guarantee on all our services at Finest Hair. Meaning if you are not completely satisfied with the result within 7 days, you will receive a complimentary return visit with a solution to your concerns. Alternatively within the 7 days you may return to the salon, and have a chat to us regarding your colour or service. Please email us at info@finesthair.com.au within that time if you are not satisfied so that we can resolve any problems.

COLLECTION OF PERSONAL INFORMATION

Any personal details collected from customers is required in order to provide you with our products and/or services, and a high level of customer service. Communication is recorded in order to provide service references, and to assist in our staff progress. We require;

  • name
  • contact details including email address, address and telephone number
  • date of birth
  • demographic information such as postcode
  • any other information requested on the Finest Hair Website or otherwise requested by us in person or provided by you

All personal information will be securely stored for future references.

COMMUNICATIONS

Finest Hair uses recognisable information for essential communications, such as Emails and accounts information. We may also use this information for other purposes, such as promotional Emails. If at any time a customer wishes not to receive such mail, they can choose to opt out or can appeal to be removed from any mailing lists by emailing us at info@finesthair.com.au.

ARRIVALS/ BOOKING TIMES

We recommend arriving 15 minutes before your appointment is scheduled. This gives you and your stylist time to choose the right services for you. Late Arrivals will be scheduled in if more than 30mins late but will incur a wait, following on time appointments.

GIFT VOUCHERS

Gift vouchers are redeemable at Finest Hair salons only. All transactions are processed in store only in AUD. Lost or stolen gift vouchers will not be replaced or refunded. No change will be given after service is completed, but balance may be applied to future purchases. Finest Hair reserve the right to change these terms of use at any stage.

LOYALTY CARDS

To be eligible for benefits under the Finest Hair Loyalty Program, you must present your Loyalty Card when you receive a service in a Finest Hair Salon. You may not redeem your Loyalty card in conjunction with any other offer or promotional voucher. You may only redeem one stamp per transaction.

SOCIAL MEDIA

The team at Finest Hair love hearing from you via Twitter, Facebook and on LinkedIn. Social media is a great place for us and clients to share their experiences, opinions and thoughts on our work in general, and an excellent way to communicate with us. Feel free to participate in any way to give us some feedback and any request to make Finest hair the best it can be. We will also use social media to provide you with updates and news about the Salon and communicate with our clients on promotions and events. We aim to answer anything you post within 24 hours, but bear with us if you’ve asked a tricky question. We may need to check with more than one of our friendly team members to ensure you get the correct answer and that can take a little longer. Any and all photos and posts are part of Finest Hair and we hold all the rights to the images. These images may be used for marketing or advertising purposes.

CANCELLATION POLICY

If you are unable to keep your appointment, please cancel in a timely manner. Cancellations made within 24-hours of your scheduled appointment are accepted. Anything less than a 24hr period of notice can incur a fee depending on the chosen service. Please keep in mind we are a busy salon but we will get in contact with any of our loyal customers and appointments that they did not attend, to re-schedule an appointment. Thank you for your co operation and understanding.

WEDDING PACKAGES TERMS & CONDITIONS

A minimum of 2 people per booking is required. All booking information has to be confirmed at the trial, this includes all numbers of the bridal party. If you need to you may add additional members or services after the trial but will not be able to deduct from your original fee as agreed upon booking. Following your trial a 20% deposit will be required to confirm booking, final payment will be required 14 days prior to the event. Photos from each wedding/ bridal party will be taken for social media accounts and for the website, please let us know in writing if you do not wish us to use these.

HAIR EXTENSIONS

We provide a 14 day guarantee with our extensions, meaning if the extensions begin to slip or fall out within 14 days of your appointment, we will re-tape them free of charge. We will only honour this guarantee if you follow the below care instructions completely. If you choose not to follow the guidelines and information provided, Finest Hair is not liable for any damage caused to your hair extensions outside the salon, either by yourself or a third party.

Bookings are essential

Care Instructions:

  • We insist you only leave your extensions for 4-6 weeks at the most before returning to have them re-taped
  • Leaving the extensions longer can result in knotting/matting and/or slipping of the extensions
  • Plait hair before bed to avoid knotting
  • Do not apply oil or conditioner to the roots
  • Brush your hair and the extensions daily by sectioning off the hair and gently combing through any knots. Avoid rough pulling or brushing as it may pull the extensions out
  • Treat every set of hair extensions as a new set. Our supplier may not be the same as other salons, and every brand and batch of hair extensions can potentially react differently
  • When washing, gently lather and be cautious when lathering near tapes. Avoid rough scrubbing when washing
  • Use recommended shampoo and conditioning products. Using cheap or unsuitable products can result in knotting/matting and slipping of the extensions

HONESTY IS THE BEST POLICY

It is impossible for us to ask questions regarding every possible circumstance that could result in an unwanted outcome. If you are not forthcoming about what may be on your hair it is possible you could experience anything from hair breakage, chemical burns and undesired colour results. If in doubt, mention it!
All our stylists strive to ensure our clients happiness and satisfaction. They have been added to the team based on their experience and higher education and knowledge.

It is your responsibility to inform us if you have:

  • Been exposed to or swam in chlorine
  • Used any type of natural hair colour, especially henna
  • Started new medication or diet
  • Anything else that could possibly affect your colour including shampoo and conditioners that contain sulphate and parabens
  • Hair colour and hair lighteners, along with other chemicals that we may use on your hair can react with any other type of chemical or metal agent that may be present in your hair.

CHILDREN AT THE SALON

We understand sometimes your children need to be with you. However, please be aware it is important that your child remains sitting near you at your station at all times. Items such as scissors, hot tongs, hot irons, chemicals and other items can be dangerous and harmful to your child(ren). Our stylists are not responsible for your child’s safety, it is up to you to keep an eye on them. It will be at your cost to repair any damage to the salon or salon property caused by your child(ren).

Privacy Policy

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